September 23, 2023

JumpCloud Inc.‘s latest (SME) IT Traits Report, ‘Flexibility and Ingenuity: What’s Powering Small and Medium-Sized Enterprise IT Management in 2023‘, reveals that simply after SMEs efficiently established the brand new office regular following the pandemic, vital turbulence within the better macroeconomic surroundings has threatened to upend the system once more.

As a substitute of lockdowns and provide chain shortages, companies now take care of layoffs and recession fears on prime of exterior threats rising in sophistication, regulatory and compliance pressures heating up, and more and more advanced IT device sprawl. 

JumpCloud commissioned this biannual survey of SME IT admins to achieve distinctive insights into the day-to-day experiences of IT professionals who energy and safe operations with out enterprise-level budgets and workers. The newest survey outcomes, polled from admins within the US, UK, and France, spotlight that whereas IT groups are efficiently managing the office, they want an IT surroundings constructed round an open listing platform. Whereas 77% of SME IT admins desire a single device to do their job, organizations proceed to pressure them to make use of many extra. Consolidating instruments shifts an infinite tech burden off of IT admins who’re already overworked and overwhelmed with job obligations. Admins can leverage know-how to handle an advanced, irritating, and time-intensive course of. With each safety and worker expertise prime of thoughts for admins, heeding IT’s name for centralized operations can lead to a greater UX for customers, elevated comfort and effectiveness for admins, and enhanced safety for all. 

“Trendy IT administration is a stability of responding to present wants whereas remaining nimble sufficient to adapt to the unknown. Flexibility, ingenuity, and innovation have by no means been extra essential for these within the IT trenches,” stated Rajat Bhargava, CEO, JumpCloud. “Admins need comfort and centralized administration, as proven by the 77% that agree or strongly agree that they would like a single resolution/device to do their jobs. Admins are hungry for an open IT strategy that delivers on this promise, an strategy that unifies and centralizes id and permits organizations to scale whereas fixing effectivity, complexity, and price challenges.” 

The outcomes of the JumpCloud Q2 2023 SME IT Traits Report can be found in JumpCloud’s e-book, “Flexibility and Ingenuity: What’s Powering Small and Medium-Sized Enterprise IT Administration in 2023,” which might be downloaded for free here.

Key findings embody:

Enterprise Outlook

  • Budgets have continued to rise regardless of macroeconomic situations. 80% have seen IT budgets enhance over the previous 12 months. 13% have seen a rise of over 20%. 64% count on their IT finances to extend over the second half of 2023. Solely 9% count on their IT budgets to lower. 
  • IT admins haven’t been proof against layoffs. 30% of all surveyed admins reported their group had gone by way of layoffs throughout the final six months. The layoffs had been extra acute within the US, the place 40% of US admins reported layoffs. By way of coming layoffs, 77% of all admins anticipate extra layoffs, in keeping with 78% of US-only admins who anticipate the identical.
  • Admins are extra assured than not about sustaining their budgets. Solely 35% of SME IT admins consider their organizations will lower spending on cybersecurity this 12 months, and 49% consider there is not going to be cuts. 


  • Safety is the largest problem for IT in 2023. 59% report it as the largest problem, adopted distantly by new companies and software rollouts (43%) and the price of distant work options (43%). 49% of admins agree that they’re extra involved about their group’s safety posture now than they had been six months in the past. 
  • Safety spending is seen as instantly tied to organizational vulnerability. 68% of admins assume that any cuts to their safety finances will enhance organizational threat. 
  • Exterior threats trigger probably the most concern. When requested concerning the largest safety issues, community assaults topped the record (38%), adopted by ransomware (33%), software program vulnerability exploits (27%), and use of unsecured networks (25%). 
  • IT admins think about staff’ safety hygiene in a hybrid mannequin. 73% agree or strongly agree that distant employees are higher at following greatest safety practices than they had been a 12 months in the past. Solely 9% disagree.
  • Extra safety is seen so as to add friction. 60% of SME admins agree that further safety measures usually imply a extra cumbersome expertise. Within the US, 70% of SME IT admins agree. 
  • Biometrics prime the record for safety and comfort. 31% report that biometrics is probably the most safe type of multi-factor authentication (MFA), adopted by one-time passcodes texted to a cellular machine (26%), and a verification app (24%). 80% of SME IT admins use biometrics to safe private gadgets. Of these, face recognition (73%) and fingerprint readers (79%) are the preferred, with voice recognition utilized by 35%.
  • Over half of SMEs use biometrics for authentication. 55% say biometrics are required for worker authentication.
  • Biometrics are hottest within the US. 69% of US SMEs require biometrics for worker authentication, up from 59% in April of 2022. Within the UK, 55% of SMEs require biometrics, and 42% of French SMEs.

IT Administration 

  • Practically half of employees have returned to the workplace. 49% of employees are again of their workplace, with 34% working in a hybrid mannequin and 21% working remotely. 
  • IT admins need comfort and centralized administration. 77% agree or strongly agree that they would like a single resolution/device to do their jobs versus managing quite a few completely different options. 
  • Software program licensing prices proceed to extend. Nearly one-third (31%) spend 25-50% of their finances on software program licensing, and for 13%, licensing takes up 50% or extra of their finances. 87% report will increase in licensing and subscription costs.
  • IT admins are juggling loads of instruments. A plurality (44%) want three to seven functions to allow staff to do their job and 29% of admins want eight to 12 functions. 5% want greater than 19 functions.  
  • Microsoft Lively Listing (AD) is broadly used however IT admins are amenable to migrating off of it. 63% of SME IT admins use AD or Azure AD, however of these, 62% agree they might change AD/AAD with one thing extra user-friendly and versatile if they might. The commonest frustrations with AD or AAD are: understanding licensing (42%), restrictions on which instruments it may well assist and combine with (42%), navigating the UI and processes (40%), and necessities round legacy instruments (37%). 
  • IT admins are maintaining a tally of UX. 84% of all surveyed admins agree that consumer (worker) expertise is a crucial think about making IT buying selections. 
  • Private machine use is widespread amongst SME IT admins. 62% say they use their private machine to entry work-related IT assets and carry out work-related duties. Within the US, private machine use is even larger (75%). 
  • Heterogenous machine environments are most typical. The breakdown of machine sort throughout all surveyed SME admins was 64% Home windows, 20% macOS, and 16% Linux. 
  • Home windows use is predicted to extend probably the most. 46% count on Home windows machine use to extend, adopted by 33% and 26% anticipating macOS and Linux will increase respectively.
  • Passwords play a central function. 64% of SMEs use an organization-wide password administration device or software program, and 10% plan to implement one this 12 months. For many who don’t use password administration, price is the largest issue, with 46% reporting it isn’t a spending precedence and 23% reporting the associated fee can be too excessive. 

Lifetime of an IT Admin 

  • General, IT admins are happier of their job than a 12 months in the past. 57% agree or strongly agree that they’re happier of their job than a 12 months in the past. 30% have the identical stage of happiness and 13% disagree that they’re happier. 
  • US admins are happier now than a 12 months in the past. Within the US, 71% of admins report being happier of their job than a 12 months in the past. In France, 52% of admins say they’re happier, and within the UK, 48%. 
  • French admins feeling the burden. Within the US, 59% of admins report being overwhelmed with job obligations and expectations. Within the UK, 58% report the identical, and in France, 77% report being overwhelmed. 
  • Most IT admins report feeling overwhelmed with obligations. 48% say they’re considerably overwhelmed, and 16% say they’re very overwhelmed when it comes to their jobs and obligations. 
  • Feminine admins are feeling much less overwhelmed. Whereas female and male admins report the identical basic stage of happiness of their job, extra male admins (61%) report feeling overwhelmed than feminine admins (53%). 26% of male admins report feeling very overwhelmed in comparison with 14% of feminine admins.
  • Admins are taking time for themselves. 51% of all surveyed IT admins report having purposely decreased the workload over the past six months in an effort to obtain a greater work-life stability.
  • SME IT admins proceed to overwork. Over 1 / 4 (26%) of IT admins report working 10 or extra hours per week than their job description requires.

Managed Service Suppliers (MSPs)

  • MSPs are an essential contributor to SMEs. 90% of SMEs are both working with or contemplating utilizing an MSP. An MSP utterly manages the IT packages of 27% of all surveyed SMEs, a pattern which is even stronger within the US with 42% of SMEs utilizing an MSP for complete IT program administration. 
  • SMEs see a number of advantages in working with MSPs. For SMEs working with MSPs, the preferred motive is that MSPs are updated with the newest applied sciences (61%), adopted by MSPs offering a greater consumer expertise (55%), being cost-effective (50%), higher securing customers’ entry and id than the SME can (41%), and providing sturdy buyer assist (22%). 
  • MSPs supply a broad experience portfolio. The 2 most typical areas for which SMEs use MSPs are cloud storage (53%) and system safety (53%), adopted by system administration and system monitoring (each 47%), managed backup (40%), {hardware} procurement (33%), enterprise continuity/catastrophe restoration (30%), assist desk (30%), and alter administration (26%). 
  • Regardless of broad use, safety issues about MSPs abound. Practically half of SMEs (46%) have issues about how MSPs deal with safety, regardless of 56% of SMEs reporting that MSP use has resulted in higher safety. 

Regional variations:

  • Friction throughout the distant surroundings. 70% of UK admins agree or strongly agree that distant employees are higher at following safety greatest practices this 12 months than final, in keeping with the worldwide common of 73%, however 10% under US respondents.
  • UK respondents are barely much less more likely to take into account worker expertise in IT buying selections. The place 84% of respondents globally stated this is a crucial issue, solely 80% of UK admins agreed. Within the US, 90% of respondents stated this was an essential consideration, 10% larger than the UK. 
  • UK job dissatisfaction runs excessive. UK IT admins are 9% much less happy of their roles than the worldwide common. Whereas 57% of world respondents acknowledged they had been happier of their roles than final 12 months, and 71% within the US, slightly below half of UK respondents (48%) shared the identical sentiment. 35% of UK IT admins really feel as blissful as final 12 months, and 17.4% reported feeling worse, in comparison with 13% globally, and solely 7% within the US. 
  • French admins are extra involved with employee-based threats. When requested concerning the largest safety issues, community assaults (41%) and ransomware (35%) topped the record, but conversely, the opposite prime issues for France are employee-based issues: use of unsecured networks (26%), spearfishing (24%), and shared consumer credentials (20%).
  • Digital sovereignty is a giant concern in France. Whereas SME IT admins within the UK are involved about digital sovereignty (44%), which refers to a nation’s capability to manage its digital future, French SME IT admins discover it to be a giant concern at 59%. 

Survey Methodology

JumpCloud surveyed 1,221 SME IT decision-makers within the UK, US, and France, together with managers, administrators, vice presidents, and executives. Every survey respondent represented a company with 2,500 or fewer staff throughout a wide range of industries. The web survey was performed by Propeller Insights, Could 12-24, 2023. The findings from the JumpCloud Q2 2023 SME IT Traits Report might be present in “Flexibility and Ingenuity: What’s Powering Small and Medium-Sized Enterprise IT Administration in 2023,” here.

Extra Sources for IT Admins

  • How to Reverse IT Sprawl, a information on overcoming the problem to decrease prices, enhance safety, and streamline compliance.
  • The MSP’s Guide to IT Centralization, an MSP’s information on tips on how to scale back IT prices and complexity with out sacrificing gross sales.
  • The IT Professional’s Complete Guide to Calculating TCO, a step-by-step information to measuring — and understanding — your IT prices.
  • JumpCloud blog, the place admins can evaluate technical articles, comply with step-by-step how-to guides, consider characteristic and product comparisons, and study important suggestions and tips for IT admins.
  • JumpCloud University, the place admins can enroll in free programs for all talent ranges and earn official JumpCloud certification.
  • The IT Hour, a weekly group program open to anybody, which focuses on every part within the lifetime of the IT admin.
  • The IT Admin Community Network Meetup, a world meetup community sponsored by JumpCloud, open to any IT admin trying to make peer connections regionally.

About JumpCloud

JumpCloud® helps IT groups Make Work Occur® by centralizing administration of consumer identities and gadgets, enabling small and medium-sized enterprises to undertake Zero Belief safety fashions. JumpCloud has a world consumer base of greater than 200,000 organizations, with greater than 5,000 paying clients together with GoFundMe, Seize, ClassPass, Past Finance, and Foursquare. JumpCloud has raised over $400M from world-class traders together with Sapphire Ventures, Normal Atlantic, Sands Capital, Atlassian, and CrowdStrike.

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Tags: IT instruments, SME, developments